The Financial Services Information Sharing and Analysis Center (FS-ISAC) was created by and for members and operates as a member-owned non-profit entity. FS-ISAC provides vital information to the financial services sector to assist financial firms in protecting their critical infrastructure assets and confidential information.
The Member Engagement Specialist serves as a main point of contact for existing FS-ISAC members and is responsible for managing their assigned accounts. This role is in charge of building long-term relationships with their members, along with ensuring accurate account data (including firm information and key contacts) is housed in Salesforce. They will connect users at their accounts with the most relevant benefits and assist them in utilizing our platforms. Member Engagement Specialists must be proactive in their approach to forming and maintaining relationships and are assessed against member engagement and retention.
EDUCATION AND EXPERIENCE
This position will consider remote candidates but Reston, VA is preferred. Regardless of work location, the position requires a professional work environment and candidate must be able to meet the physical demands associated with the professional environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FS-ISAC has reviewed this position description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
All employees must be authorized to work in the United States or in the country in which they are based. FS-ISAC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FS-ISAC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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