Manager, Business Resilience and Exercises, Switzerland

77 - Resiliency Programs · Zurich , ZH
Department 77 - Resiliency Programs
Employment Type FT- Exempt
Minimum Experience Experienced


The Financial Services Information Sharing and Analysis Centre (FS-ISAC) is a non-profit entity that advances cybersecurity and resilience in the global financial system, protecting financial institutions and the people they serve. FS-ISAC is headquartered in the United States with regional offices in the United Kingdom, Netherlands, Australia and Singapore. For more information, visit our website



Manager, Business Resilience and Exercises is part of the team responsible for member engagement on business resilience projects and exercise development and execution at FS-ISAC and reports into the Managing Director of Global and collaborates closely with the FS-ISAC Director for Global Business Resilience.  This position is characterized by strong Business Resilience and Exercise capabilities and project management skills. In Switzerland FS-ISAC has been awarded the contract to deliver the operational cores for the FS-CSC (Financial Services Cyber Security Centre).  This role will focus on delivering those services to the Swiss membership.


  • Work closely with FS-ISAC regional staff and Swiss FS-ISAC and FS-CSC and FS-CSC members and the global Business Resilience team to develop and maintain crisis management playbooks.
  • Plan and hold Crisis Coordination and Decision-Making calls during significantly disruptive sector-level incidents, consolidating the decisions for an after-action publication to the sector
  • Coordinate project planning for multiple exercises to achieve the goals of the regional exercise calendar.
  • Serve as Exercise Planner to support design, development, and execution of physical and cyber disruption exercises for the financial services sector in Switzerland.
  • Responsible for design and develop exercise materials, such as: situation manuals, exercise plans, after action reports and other such documentation to support meeting and exercise facilitation.
  • Prepare regular reporting on exercise program activities.
  • Perform exercise planning, documentation, facilitation & post analysis duties. 
  • Assist in the development and management of resource guide materials and library
  • This position may require some work out of normal business hours during events requiring sector crisis coordination
  • Travel from time to time (10%).
  • Perform other assignments as needed.


To perform the job successfully, an individual should demonstrate the following competencies:

  • 7 years of experience with business resiliency exercising, disaster recovery testing for physical and technology disruption events, or risk management.
  • 5 years of leadership experience in Business Continuity, Disaster Recovery or Crisis Response
  • 2 years minimum of project management and team leadership.
  • Knowledge and experience in financial sector, implementing ISO or NIST standards for business continuity, testing, third party risk management and cybersecurity controls assessment.
  • Experiencing facilitating exercises and leading working groups with diverse stakeholders
  • Well-developed documentation skills building operational policies and procedures
  • Strong organizational and quality controls skills necessary to maintain documentation library expansion, integrity and distribution routines.
  • Highly developed skills in prioritization with flexibility to expand workload and reorganize priorities.
  • Analytical - Collects and researches data; uses intuition and experience to complement data.
  • Business Acumen - Understands business implications of activities; exhibits interest in learning business cultures from around the world
  • Interpersonal skills - Effectively interacts with individuals with variety of backgrounds and experience.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. 
    • Organizational Support - Follows established policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values. 
    • Planning and Organizing - Prioritizes tasks and activities effectively; handles multiple tasks simultaneously; ability to plan, coordinate and implement activities.
    • Problem Solving - Independently identifies potential problems; effectively communicates issues; offers problem solving input.
    • Professionalism – Self-motivated; responsible and disciplined; demonstrates a strong team orientation.
    • Quality Management - Is detail-oriented; consistently turns in high-quality work without close supervision.
    • Written Communication - Writes clearly and informatively; able to edit and write documents.



    • Bachelors’ degree or equivalent. 
    • Project Management (Prince2 or PMP) qualification highly desirable.
    • Ability to obtain a Swiss security clearance


    Technology Applications and Platforms:

    • Proficient in MS Office365 applications including One Drive, Outlook, Word, Excel and PowerPoint.

    This is a remote role. Regardless of work location, the position requires a professional work environment and candidate must be able to meet the physical demands associated with the professional environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    All employees must be authorized to work in the Switzerland. FS-ISAC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FS-ISAC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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    • Location
      Zurich , ZH
    • Department
      77 - Resiliency Programs
    • Employment Type
      FT- Exempt
    • Minimum Experience