Director of FinTech & Payments

81 - Finance & Administration · Reston, Virginia
Department 81 - Finance & Administration
Employment Type Full Time
Minimum Experience Senior Manager/Supervisor


The Financial Services Information Sharing and Analysis Center (FS-ISAC), was created by and for members and operates as a member-owned 501(c)(6), not-for-profit entity. FS-ISAC serves as an intelligence organization leading the financial services sector efforts to protect against and mitigate cyber threats and incidents against member financial firms.



As Director of FinTech & Payments, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of FS-ISAC membership. You are front and center with our payments, FinTech, cloud service provider (CSP), Digital Ledger Technology (DLT) and non-standard financial institution members and customers, supporting their journey and empowering them to achieve more via our offerings. You will be considered the Subject Matter Expert and aid in the creation of content for exercises, events, and reports specifically tailored for payment companies, FinTechs, non-standard FI’s and CSPs.

Key Accountabilities Include

  • Fulfill contract obligations by driving planning and delivery of FS-ISAC services to realize customer business outcomes and overall experience with FS-ISAC membership.
  • Collaborate with FS-ISAC leaders to share and provide consistent solutions across all FS-ISAC business lines, including customer engagement and programs.
  • Identify pain points and create solutions to drive customer value realization.
  • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
  • Track, escalate, and plan for the remediation of technical blockers and provide feedback to further our product and solutions as appropriate.
  • Collect and compile member feedback, research and develop value-added content for exercises and events applicable to payment companies, FinTech, non-standard FI’s and CSP’s
  • Design strategic reporting capabilities reporting the overall health of the payments and FinTech membership
  • Assess the effectiveness of products and services and validate them against the expected outcome.
  • Recruit new members through outreach.


  • 7+ experience working in cybersecurity with or for payment companies, FinTechs, and/or cloud service providers.
  • 5+ years in client service relationship management or tech client servicing experience
  • Experience with cryptocurrency concepts, including global Central Bank Digital Currency efforts, and working with related firms
  • Exceptional consultative client service skills with proven track record of enhancing relationships with clients
  • Proven ability to work independently and make business decisions that align with the firms core principles and values
  • Strong communication and presentation skills, ability to demonstrate confidence and executive presence in external and internal business interactions
  • Creative problem-solving skills and ability to manage multiple tasks within tight timeframes
  • Ability to interface with all members including their cybersecurity staff
  • Ability to interact effectively with internal and external senior management members




  • Bachelor’s degree in a related field
  • Demonstrated working knowledge of Salesforce and Microsoft 365



This is a remote role. Regardless of work location, the position requires a professional work environment and candidate must be able to meet the physical demands associated with the professional environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 FS-ISAC has reviewed this position description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

All employees must be authorized to work in the United States. FS-ISAC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FS-ISAC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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  • Location
    Reston, Virginia
  • Department
    81 - Finance & Administration
  • Employment Type
    Full Time
  • Minimum Experience
    Senior Manager/Supervisor